Privacy Policy

Narrati Beauty Co., Ltd. (hereinafter "we," "us," or "our company") handles personal information of customers using our Jamila service (hereinafter "the Service") in accordance with Japan's Act on the Protection of Personal Information and other applicable laws.

1) Company Information

• Company Name: Narrati Beauty Co., Ltd.
• Address: Towa Suncorp Daimyo 504, 2-2-57 Daimyo, Chuo-ku, Fukuoka City, Fukuoka 810-0041, Japan
• Personal Information Protection Manager: Administration Department Manager (contact details below under "Contact Us")

2) Information We Collect

• Order and account registration information (name, address, phone number, email, shipping address, purchase history, etc.)
• Payment-related information (tokenized data such as card brand and authorization results) *Card numbers are managed by payment processors
• Device identifiers, cookies, access logs, behavioral data (GA4/GTM, Shopify analytics)
• LINE integration information (LINE login ID, display name, etc., within the scope we explicitly disclose)

3) Purpose of Use

• Product sales, payment processing, shipping, and after-sales support
• Identity verification, fraud prevention, and customer inquiry response
• Membership program management (points allocation, status management), campaign notifications
• Website improvement, advertising delivery, and performance measurement (GA4, GTM, remarketing)
• Legal compliance and dispute resolution

4) Third-Party Disclosure & Joint Use

• Payment service providers (Shopify Payments, credit card companies, etc.)
• Shipping carriers (Yamato Transport, etc.: name, address, phone number, shipping details)
• Platform providers (Shopify, Google, Meta, LINE, etc.)
• Joint use: We may jointly use personal information with our group companies or service providers to the extent necessary for member integration features.

5) International Data Transfers

Servers operated by Shopify and other service providers may be located outside of Japan. We implement appropriate safeguards (such as Standard Contractual Clauses) in accordance with applicable laws.

6) Cookies & Tracking Technologies

The Service uses cookies and analytics tags to collect browsing information. You can disable these through your browser settings, but some features may be limited.

7) Security Measures

We implement access controls, multi-factor authentication, encryption, permission management, vendor oversight, and log auditing.

8) Requests for Disclosure

We will respond to requests for disclosure, correction, or suspension of use within a reasonable scope after verifying your identity (we may be unable to comply in certain cases as permitted by law).

9) Use by Minors

Minors must obtain consent from a parent or guardian before using the Service.

10) Contact Us

• Email: support@jamila-ec.com
  CONTACT FORM